Expectations for Internal Auditors
John Tongren is a specialist in management control processes and
the impact of technology on their effectiveness. He has earned
international recognition for his expertise in the audit and control
aspects of information systems as well as his visionary perspective on
contemporary internal audit issues. John originated The CoActive
Management Model, The CoActive Control Principles and The CoActive
Audit Principles. He is active in the total quality movement as
well as the development and audit of quality systems. He is an
academic as well as a practitioner. Dr. John is a Faculty Member
of the University of Phoenix Online Campus and the Grand Rapids
Michigan Campus and teaches accounting, information systems and
management topics in the MBA program. He also taught in the
Online MBA program for Davenport University.
Tongren, Ph.D., CCP, CISA, CMA, CSP
John began his business career as a Labor Relations
Administrator. From that beginning in manufacturing he gained
experience in Project Engineering, Production Management, Production
Planning & Control, Internal Consulting, Strategic Planning, and a
number of positions within Information Systems. He moved into
internal audit in 1972 when he joined a major international
manufacturing firm as a Senior Internal Auditor, specializing in
financial and operational audit. Selected to head the formation
of an EDP auditing capability, he pioneered the development and
application of computer assisted audit techniques, established a formal
Information Systems Audit function, performed and directed audits at
world-wide data centers, established auditor involvement in application
systems development, and developed and implemented an integrated
Information Systems/Financial audit methodology. In 1978 he
joined an international accounting and auditing firm. He became
the National Director of Computer Accounting and Auditing, a function
which he established for the firm. In that role he was
responsible for National Office computer operations, client accounting
and IS Audit support services, and long range systems planning.
In 1981, he established Tongren & Associates and entered the
private consulting field. He specializes in assisting clients
enhance their management control processes and evaluation systems
through facilitation, assurance, education, and participation in
comprehensive audit/review engagements. John is known by many
consulting firms as a "consultant to consultants" and also works with
professional organizations to enhance their education programs.
Dr. Tongren holds a BA from DePauw University, a MBA from the
University of Michigan, and a Ph.D. from California Coast
University. He is a Certified Computing Professional, a Certified
Information Systems Auditor, a Certified Management Accountant, and a
Certified Systems Professional. He is listed in the Marquis 7th
Edition of Who's Who in the World, the 19th edition of Who's Who In the
Midwest, and the 1st edition of Who's Who of Emerging Leaders In
America. He is active in a number of professional organizations
in his areas of interest, and has held leadership positions in
many. He served on ANSI/ASQC Task Group 10011 charged with
revising audit guidelines for ISO 9000.
This is the first publication in a new series of mini-seminars prepared
from the most popular Tongren & Associates seminars. T&A
mini-seminars are condensed versions of multi-day seminars presented by
Tongren & Associates. This format enables internal auditors
around the globe to experience Tongren & Associates seminars at
their own pace, in their own place.
Additional references and information are available at http://www.TongrenandAssociates.com/.
Expectations for Internal Auditors
“Exceeding Expectations” contains 1 hour and 20 minutes of
PowerPoint presentation with synchronized digital soundtrack offering
thought-provoking and practical ideas about how Internal Auditors can
exceed the expectations of audit clients. This seminar offers
state-of-the-art thinking using state-of-the-art technology.
Receive all the benefits of attending a seminar at your convenience in
a suitable format for both group and individual self-paced training.
As consumers we expect that the
products and services we purchase will be as advertised and will meet
our needs. Whether we carefully research a major purchase or make
an impulse buy, we trust the product will meet our expectations.
Most organizations want to make sure they are meeting our needs when we
buy their goods and services, and some want to do even more for us than
we expected. No doubt as a consumer you have heard or seen the
phrase “exceeding expectations.” Simply stated – they not only
want you to remain a customer but also want you to talk about how
wonderful their product or service is, and to refer your friends and
associates to them. They want you to get excited and delighted
about doing business with them!
Internal Audit is a business, and if we want to succeed in our business
we need to delight our customers. We have to not only meet but
even exceed the expectations of our customers. So how do Internal
Auditors do that? How can we possibly get people pleased and
delighted about being audited? Well, that is a very good question
– and that is what this seminar is all about…
Total Quality Management – TQM
The New Realities
Internal Audit Options…
Internal Audit’s Double Edged Swords?
21st Century Management Environment
IIA – from audit to assurance
ISACA – from audit to governance
Internal Audit Alternatives…
Keys to Effective Internal Auditing
Exceeding Expectations for Internal Auditors
this digitalSeminarTM can
PowerPoint slides as handouts royalty free for training of individuals
department and for in-house group training.
Use this digitalSeminarTM for premeeting seminars and in
place of a backup speaker for dinner meetings and conferences.
Add to the benefits by scheduling Dr. Tongren to answers
questions by telephone with prior arrangement. Call ahead for fee
schedule and availability.
and educational institutions that purchase this digitalSeminarTM
can duplicate the PowerPoint slides as handouts and use that material
conduct presentations for members and students by sending a royalty fee
for each copy of the handout to:
Attn: Exceeding Expectations
P.O. Box 3900
Mission Viejo CA
United States of
please include the place and date that the training was held.
feedback, concerning this product, should be sent to firstname.lastname@example.org.
If you like the quality
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