Exceeding Expectations - ISBN 978-1-935133-05-6
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“Exceeding Expectations” contains 1 hour and 20 minutes of PowerPoint presentation with synchronized digital soundtrack offering thought-provoking and practical ideas about how Internal Auditors can exceed the expectations of audit clients. This seminar offers state-of-the-art thinking using state-of-the-art technology. Receive all the benefits of attending a seminar at your convenience in a suitable format for both group and individual self-paced training. As consumers we expect that the products and services we purchase will be as advertised and will meet our needs. Whether we carefully research a major purchase or make an impulse buy, we trust the product will meet our expectations. Most organizations want to make sure they are meeting our needs when we buy their goods and services, and some want to do even more for us than we expected. No doubt as a consumer you have heard or seen the phrase “exceeding expectations.” Simply stated – they not only want you to remain a customer but also want you to talk about how wonderful their product or service is, and to refer your friends and associates to them. They want you to get excited and delighted about doing business with them! Internal Audit is a business, and if we want to succeed in our business we need to delight our customers. We have to not only meet but even exceed the expectations of our customers. So how do Internal Auditors do that? How can we possibly get people pleased and delighted about being audited? Well, that is a very good question – and that is what this seminar is all about. click here for details